Case Studies

Discussing the Numbers

Unit Cost Reductions

Our clients existing commissioning were due to expire in 12 months. Our role was to identify a commissioning model the best fit their transport services across children and adult services.  Compared to neighbouring boroughs the cost for specific vehicles types was considered high. This was attributed to a lack of ongoing market engagement and competition meaning the Council's negotiating power was low. 

It was recommended that the introduction of a Dynamic Purchasing System would aid the Council to reduce unit costs and improve the Council’s ability to deliver high-quality services, with a reduction in unit costs of approximately 20%. 


As part of the process, the service specification was rewritten to reflect user needs and corporate and legislative requirements, and to include monitoring arrangements to ensure effective delivery of service standards.

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SEN Collection Points

The Council had previously attempted to introduce the use of collection points on SEN Transport but were faced with significant objection. Our role was to revisit this opportunity, undertake a pilot and implement this initiative across the service. 

We revisited the original objections and concerns raised by Schools and families. It was quickly identified that the majority of the concerns raised were as a result of a lack of understanding and a fear that the most vulnerable would be at risk.


We undertook a pilot at 4 SEN Schools/unis and established working groups at each School with families. We also created a task and finish group (with the Parent Group)to develop the decision matrix that would underpin the assessment process and identify which children could access a collection point and which ones should continue to be collected from home. 


At the start of the next academic year 15% of children and young persons previously accessing transport from home were now using a collection point successfully. 

Inside the Bus

Independent Travel Training

Within 4 month of our client deciding to set up an Independent Travel Training Programme we commissioned an experience ITT provider, established assessment and review processes, promoted the programme with families & Schools, identified a cohort to be trained, and began to deliver training. 

During the first year of the programme 5% of the Council’s typical demand for arranged transport were successfully trained to travel to and from school/college on their own, with a higher number successfully trained during the next 12 month period.


Testimonies from families and young people confirmed that this programme had helped to transform the lives of the entire family as well as the young person.

Route Planning

Escort Service Review

Our client had an extensive transformation programme in operation, areas of focus included: Home to School/College and SEN Transport. Within this area of work transport had a number of workstreams that would attribute towards the savings targets that had been agreed. It was identified that we could provide the necessary support and expertise to review the Council’s in-house provision of Passenger Assistants to deliver a saving of £200k from an annual spend of £4.3m. 


This involved a review of the service structure, procedures, training requirements, external market capabilities & capacity, review of passenger needs & assessment process, and replanning of transport provision to realise saving opportunities.

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Policy Review & Development

The Council had decided that their existing policy failed to promote and support the development of independent travel and alternative travel arrangements for young learners.


We provided programme management and expertise to guide the Council through the review of its policy, undertake an extensive public engagement programme, and produce the final policy and governance papers/reports. 


Using a range of techniques we were able to engage with young people and families to explore how the Council could improve its travel assistance offer to children and young people by enabling them to travel independently or use alternative travel options to access their education, where it was appropriate to do so. The final policy also continued to protected the level of support to those with the most complex needs and most vulnerable. The policy began to take effect from start of the 2020/21 academic year.

White Minibuses

Acquisition & Mobilisation

Following a major transport provider of SEN Transport and Dial-a-Ride services in going into administration. The largest public transport provider in the area took the decision to diversify and acquire the bankrupt organisation.


Our role was support the mobilisation process and ensure the service delivered on the first operational day was successful.

We had positive input and influence over a range of aspects and function necessary for successful delivery of the service, this included; vehicle specifications, staff training, route planning, costing of the service, and communication & engagement. Our support enabled mobilisation of 206 routes for SEN Transport 4 weeks after the acquisition was confirmed, improving service delivery in the process.